Cleaning Professionals

• How many housekeepers will be coming to my home?

  One or two cleaners, depending on the size of your home, your cleaning specifications, cleaners’ availability and your preference are all taken into account.

• What do I have to do to prepare for my house cleaning?

  You can do as much or as little preparation for the cleaners, however it will keep costs low if the home is picked up for the cleaners to get straight to work upon their arrival.

• Will I get the same house cleaner each visit?

  Yes. However if your cleaner needs the day off for a doctors’ appointment or is sick, we will reach out to see if you’d like to be rescheduled to another day when they’re available or if you prefer to request a different cleaner for the day currently scheduled. If your cleaner is no longer available permanently, then we're able to match you with a different cleaner seamlessly. That's the benefit of working with an agency.

• Do the cleaning professionals provide supplies & equipment?

  Yes, although you’re welcome to provide a different product you prefer or arrange with the cleaner different preferences you may have.

• Do the cleaning professionals offer Eco-friendly products?

  Yes, most housekeepers offer an Eco-friendly option. Although not every product they carry may be Eco-friendly. Please check with your cleaner or provide a different product you prefer.

• Should I give the cleaner a tip?

  It’s not uncommon to tip 10-15% in the housekeeping industry, and while it’s appreciated, there are no expectations.

Security

• What if I have a security system?

  You can leave the alarm system off on cleaning day or give us instructions on how to deactivate and reactive the alarm to store in your work order notes.

• How will the cleaner access my home if I’m not home?

  That’s completely up to you. You can give us a garage code, you can leave the door open, or you can have a lock box on site. We've seen the lock box works best since you can change the code when a new cleaner is matched to your home.

• If I provide a house key, who is responsible for my key?

  You can give it directly to your cleaning professional, however many of our clients use lock boxes to store their house key and give us the code for their file. Lock boxes allows you to put it out on cleaning day only or just leave it out and forget about it. It also allows you to change the combination when you change cleaners. This reduces the likelihood of getting a lock out fee of $45 in case you forget to put a key under the mat.

Payment

• Who do I make payments to?

  Make any payments to Dash of Clean Referral Agency. We accept Discover, Visa, Amex and MasterCard. However, please keep in mind cash, checks are not accepted.

• How do I pay?

  We can charge your credit card directly after each cleaning and email you the receipt immediately. The cleaners cannot be paid until the clients’ payment has been received so this allows the cleaners to get a speedy payment.

• Why does the first cleaning cost more?

  The cleaning professional is new to your home and is getting acquainted to the layout, they expect that the first cleaning will require more effort for any home starting a new service, and this may also result in the use of extra cleaning products. Once the first cleaning is done, you'll benefit from the lower prices because your cleaner is able to continue to upkeep on a regular basis.

Scheduling

• What time will the cleaning professional be at my home?

  Due to cleaning jobs variation and travel time, there is a 2 hour window of arrival provided at the time of scheduling the job. If you do not need a 2 hour window and can have cleaning anytime during business hours, please let us know.

• What if I need to reschedule an appointment?

  We have a 48 hour rescheduling policy to minimize leaving a cleaning professional without work. The 48 hours gives us time to try to re-fill the cleaning schedule. Feel free use your client portal for any schedule changes. Anything later than 48 hour notice may result in a $25 late cancellation/reschedule fee.

• Am I able to skip a cleaning with ongoing service?

  Yes, with a 48-hour notice in advance. However, please keep in mind that this has an impact on the cleaning professional’s income and should be done sparingly. You might find that it would be more suitable to reduce the scheduled frequency if you’re skipping regularly.